acc365 Responsible Gaming

1. Our Commitment to Player Safety

acc365 was built with the Bangladesh market in mind — a community of passionate sports fans, cricket enthusiasts, and casino game lovers who deserve a platform that takes their wellbeing as seriously as their entertainment. Responsible gaming is not a legal checkbox at acc365; it is a foundational principle that shapes how we design features, train our support team, and communicate with players.

We believe that the vast majority of people who play on acc365 do so in a healthy, recreational way — enjoying live cricket odds during BPL season, spinning slots over the weekend, or playing a few rounds of Dragon Tiger Luck as a leisure activity. However, we also acknowledge that for a minority of players, gambling can become a source of financial stress, emotional distress, or compulsive behaviour. Our commitment is to identify those players early, provide them with effective tools to regain control, and connect them with professional support resources when needed.

Every feature described on this page is available free of charge to all acc365 players. No wagering requirement, no fee, no waiting period for protective measures. If you believe you need any of these tools, please do not hesitate to use them — or contact our support team who will assist you without judgement, at any hour of the day.

2. Age Restriction and Underage Protection

The legal minimum age to gamble on acc365 is 18 years. This requirement is non-negotiable and applies equally to every player in Bangladesh, regardless of the game type, deposit method, or bonus offer. We enforce this requirement through multiple layers of control.

At registration, players are required to declare their date of birth. When a player requests their first withdrawal — or earlier if our automated systems flag a potential age concern — they are required to complete full KYC verification by submitting a copy of their Bangladeshi National ID card (NID) or passport. Any account that cannot confirm a player is aged 18 or above will have all withdrawals blocked until verification is complete, and may be permanently suspended if verification reveals the player is under 18.

Protecting Young People in Your Household

If you share a device with children or young people, we strongly recommend taking the following steps to prevent accidental or deliberate access to the acc365 platform:

• Never save your acc365 login credentials in a shared browser or device's password manager.
• Always log out of your acc365 account when you finish playing, especially on a shared mobile device.
• Enable a screen lock or PIN on your device to prevent unsupervised access.
• Use parental control software such as Net Nanny, Qustodio, or built-in device family controls to restrict access to gambling websites for any child's profile on the device.
• Talk to young people in your household about online gambling — explain that it is a legal activity strictly for adults aged 18 and above, and that it carries real financial risk.

3. Recognising Problem Gambling

Problem gambling, sometimes referred to as gambling disorder, is a recognised behavioural condition that affects people of all ages, backgrounds, and income levels. It is characterised by a persistent and recurring inability to control gambling behaviour despite negative consequences to one's finances, relationships, mental health, or professional life.

Problem gambling does not develop overnight. It typically progresses through stages — from recreational gambling, to increased preoccupation, to chasing losses, to a point where gambling begins to cause serious harm. Recognising the early warning signs is the most powerful step towards getting back in control.

If any of the warning signs above feel familiar, please read the self-assessment checklist in the next section and consider reaching out to our support team or one of the professional helplines listed later on this page. You are not alone, and effective help is available.

4. Self-Assessment Checklist

The following questions are adapted from widely used problem gambling screening tools. Answer honestly — this checklist is for your own awareness and will not be shared with acc365 or any third party. If you answer "yes" to three or more of the questions below, we strongly encourage you to contact acc365 support to activate protective account tools, and to reach out to a professional gambling support service.

5. Player Protection Tools

All acc365 player protection tools are accessible directly from your account settings panel once you are logged in. No forms to submit, no waiting lists. The tools activate immediately upon your request (with the single exception of limit increases, which carry a mandatory 24-hour delay to prevent impulsive overrides). Here is how each tool works in practice on the acc365 platform.

6. Self-Exclusion and Account Closure

Self-exclusion is the most decisive player protection tool available on acc365. It is designed for players who have decided that they need a significant, enforced break from gambling — whether for personal, financial, or mental health reasons. Unlike a cool-off period, self-exclusion cannot be reversed before the chosen term expires, regardless of circumstances.

Available Self-Exclusion Periods

• 3 Months: Suitable for players who want a structured medium-term break and intend to return to the platform after addressing their concerns.
• 6 Months: A longer pause giving players a full half-year away from the platform and all associated communications.
• 12 Months: A full calendar year of enforced exclusion, recommended for players experiencing moderate to serious gambling-related problems.
• Permanent Closure: If you believe you should never gamble again, acc365 will permanently close your account, delete your payment information, and add your details to our internal exclusion registry. This cannot be reversed.

What Happens During Self-Exclusion

During a self-exclusion period on acc365, your account will be immediately and completely suspended — you will not be able to log in, make deposits, or place bets. Any pending withdrawals at the time of exclusion will be processed and paid out to your registered bKash, Nagad, or Rocket account as normal. You will be removed from all marketing lists, and acc365 staff are instructed not to accept any requests to reactivate the account until the exclusion period has fully elapsed.

To request self-exclusion, log in to your acc365 account and navigate to Account Settings → Responsible Gaming → Self-Exclusion, or contact the support team via live chat. If you cannot log in for any reason and need self-exclusion applied urgently, contact acc365 support directly at [email protected] with your registered mobile number and the word "SELF-EXCLUDE" in the subject line. We will act on this within one hour of receipt.

7. Support and Helplines

acc365 support staff are trained to listen without judgement and to connect you with the right resources. However, we also recognise that speaking to a gambling company may not always feel comfortable for someone in the middle of a gambling-related crisis. The following external support options are available free of charge to anyone in Bangladesh experiencing gambling-related harm.

8. Tips for Safe Play

The following evidence-based guidelines are designed to help you keep gambling as the entertainment activity it is meant to be. We recommend all acc365 players — new and experienced alike — read through these tips and incorporate them into their regular gaming habits.

• Set a budget before you play — and stick to it. Decide in advance how much BDT you are willing to spend as entertainment, and treat any losses within that budget as the cost of entertainment, not as money to win back.
• Never gamble with money you cannot afford to lose. Gambling should come from your discretionary spending — not from rent, utility bills, grocery money, EMI payments, or savings. If these boundaries are blurring, use the deposit limit tool immediately.
• Take regular breaks. Set a session timer. Step away from the screen, get a glass of water, and assess how you are feeling before continuing. Fatigue and emotional state have a significant effect on decision-making quality during gambling.
• Never chase losses. Chasing losses is the single most common pathway from recreational gambling to problem gambling. If you have hit your budget for the session, stop — the odds do not improve because you have already lost.
• Gambling is not a source of income. Treat it exclusively as entertainment. If you find yourself relying on acc365 winnings to cover regular expenses, this is a serious warning sign that requires immediate action.
• Do not gamble under the influence. Alcohol, sleep deprivation, or emotional distress significantly impairs your ability to make rational decisions. Reserve gambling for times when you are clear-headed and in a neutral emotional state.
• Keep gambling in balance. A healthy leisure life includes many activities — sport, family time, social connection, creative pursuits. If gambling is crowding out other activities you used to enjoy, that is a sign worth paying attention to.
• Talk to someone you trust. If you are concerned about your own gambling or that of someone close to you, the most important first step is to talk about it — with a trusted friend, family member, or professional. Opening that conversation is where recovery begins.